1. Before booking
Please review the fare, room, charter quotation or service terms before confirming a transaction. Pay particular attention to cancellation deadlines, supplier penalties, non-refundable components, taxes, convenience fees and other charges.
2. Flight and hotel bookings
Refunds and cancellations are subject to the rules of the relevant airline, hotel, supplier and fare or rate purchased. Where Tripkabaap is acting as an intermediary or facilitator, the amount refundable to you may depend on what the supplier releases back to us after applicable penalties and charges.
3. Charter services
Private charter bookings may have bespoke quotation and cancellation conditions because aircraft, crew, routing and operating arrangements are secured specifically for a journey. The cancellation terms stated in the charter quotation or confirmation will apply.
4. Processing a cancellation request
Send the request to [email protected] with your booking/reference details. We may need to verify the request before processing it.
5. Refund timelines
Where a refund is approved, the timing may depend on the supplier, payment provider, banking system and the method originally used for payment. Tripkabaap cannot guarantee a fixed processing time where a third party controls the release of funds.
6. Non-refundable services
Where a booking or service is explicitly identified as non-refundable, a refund may not be available except where required by applicable law or where the supplier voluntarily authorises a refund.
7. Service-specific terms
Nothing on this general page overrides a more specific cancellation, refund or rescheduling condition presented before purchase, included in a quotation, or stated in a booking confirmation.